A fair process you cannot evidence is worth very little.

Handbooks, policies and records — the paperwork that turns a defensible decision into a provable one.

Why documentation decides cases

Employment tribunals rarely turn on whether an employer acted reasonably in their own mind. They turn on what can be shown: the policy that was in force, the meeting that was minuted, the letter that set out the outcome and the right of appeal.

Employers who lose winnable cases usually lost them months earlier, in a conversation nobody wrote down.

The staff handbook

A handbook is not a legal requirement, but it is the practical foundation of everything else. It sets expectations, gives managers a process to follow, and — critically — establishes that the rules were communicated before they were enforced.

The handbooks we draft reflect how the business actually runs. A generic template downloaded from the internet describes a company that does not exist, and it falls apart the first time it is relied on.

What a working handbook contains

Records that matter

Right-to-work checks, working time records, holiday accrual, training completed, and every stage of any disciplinary or grievance process. We set these up so they are kept as a matter of routine rather than reconstructed under pressure.

What this covers

In detail

How we help.

Handbook

A complete policy suite written around your actual operations, not a downloaded template.

Compliance records

Right-to-work, working time and training records set up to be kept routinely.

Process templates

Invitation letters, minutes and outcome letters ready for the moment you need them.

FAQ

Common questions.

Do we legally need a staff handbook?
No, but you are required to have a written disciplinary and grievance procedure, and to have a written health and safety policy if you employ five or more people. A handbook is the usual way of holding all of it together.
Annually as a matter of course, and immediately whenever the law changes or your operations do. An out-of-date policy is evidence that the employer was not paying attention.
Generally not. Keeping it non-contractual lets you update policies without needing every employee’s agreement. A small number of provisions may deliberately be made contractual.
Right-to-work checks for the duration of employment and two years after; working time and pay records for the periods HMRC and the working time rules require. We set out a retention schedule as part of the work.

Related

Other areas you may need.

Employment Law

The full practice area this sits within.

Employment Agreement

A related service in the same area.

Official Conciliation

A related service in the same area.

Get in touch

Tell us what you are dealing with.

Office

London, United Kingdom