By the time a claim reaches a tribunal, most of the decisions that will determine the outcome have already been taken: what was written down, how the process was run, and what was said in the first exchange of correspondence.
That is why the single most useful thing a business can do when a dispute begins is stop and take advice before responding.
Advice within the first days, before anything is written that cannot be unwritten.
The Acas window, handled properly. Most matters that settle, settle here.
Agreements drafted so the matter is genuinely closed, not merely paused.
London, United Kingdom